Privacy Policy for
vcv99 — Your Data,
Protected & Respected

1. Personal Data We Collect

vcv99 collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically as you use the platform, and in limited circumstances from third-party sources such as payment processors. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a vcv99 account, we collect the following information that you provide voluntarily:

• Full legal name (as it appears on your national identity card or passport)
• Date of birth (used to verify that you are 18 years of age or older)
• Mobile phone number (used for account verification, security alerts, and payment method matching)
• Email address (used for account communications, password resets, and marketing if opted in)
• Preferred username and password (password stored in hashed form only)
• City or division of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

1.2 Identity Verification (KYC) Data

To comply with our internal anti-fraud and know-your-customer (KYC) obligations, vcv99 may request the following documents at the time of a withdrawal request or during a routine compliance review:

• A copy or photograph of your national identity card (NID), passport, or birth certificate
• A recent utility bill, bank statement, or mobile operator bill confirming your registered address
• A selfie photograph (for live document matching, where applicable)

KYC documents are stored in encrypted form and are accessible only to the vcv99 compliance team. They are never shared with third parties except where required by law.

1.3 Payment & Transaction Data

When you make a deposit or withdrawal, vcv99 records transaction metadata including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, and the transaction reference number provided by the payment processor. vcv99 does not store full mobile banking PINs or full bank account credentials — these remain within the respective payment provider's secure environment.

1.4 Gameplay & Betting Data

vcv99 automatically records data relating to your use of the Platform, including:

• Games played, bet amounts placed, game outcomes, and session durations
• Sports betting markets accessed, odds viewed, and wagers placed (including cricket markets such as BPL, Bangladesh Tigers internationals, IPL, and ICC T20 World Cup fixtures)
• Bonus offers claimed, wagering progress, and promotional opt-ins

This data is used to operate your account accurately, settle bets correctly, and provide responsible gaming monitoring features.

1.5 Technical & Device Data

When you access vcv99 via a web browser or mobile browser, we automatically collect certain technical information:

• IP address (used for geographic verification and fraud detection)
• Browser type and version, operating system, and device type
• Referring URL (the page from which you arrived at vcv99)
• Pages visited within vcv99, time spent on each page, and click paths
• Session timestamps and login history

1.6 Communications Data

If you contact vcv99 customer support by email, live chat, or any other channel, we retain records of that correspondence. This includes the content of your messages, any attachments you send, the support agent's responses, and the date and time of the exchange. These records are kept for quality assurance, training, and dispute resolution purposes.

2. How We Use Your Personal Data

vcv99 uses the personal data described in Section 1 for the following lawful purposes. We process your data only where we have a valid legal basis for doing so — which may be contractual necessity, legitimate interest, legal obligation, or your explicit consent.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, device data	Contractual necessity
Age and identity verification (KYC)	KYC documents, registration data	Legal obligation / contractual necessity
Processing deposits and withdrawals	Payment & transaction data	Contractual necessity
Settling bets and crediting winnings	Gameplay & betting data	Contractual necessity
Fraud detection and prevention	Device data, transaction data, IP address	Legitimate interest
Responsible gaming monitoring	Gameplay data, account history	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, account data	Contractual necessity / legitimate interest
Platform improvement and analytics	Technical data, gameplay data (anonymised)	Legitimate interest
Promotional communications (opt-in only)	Email address, gameplay preferences	Consent
Legal compliance and regulatory reporting	All categories as required	Legal obligation

3. Data Sharing & Third Parties

vcv99 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection standards.

3.1 Payment Processors

To process your deposits and withdrawals, vcv99 must share relevant transaction data with our integrated payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The data shared is limited to what is necessary to execute and confirm each transaction. Each payment partner operates under its own privacy policy and is independently responsible for data it holds within its own systems.

3.2 Game Providers

To deliver casino games and live dealer experiences on vcv99, we integrate with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a pseudonymous player identifier to load games and track game rounds, but they do not receive your full name, phone number, or payment details. Game providers are contractually required not to use player identifiers for any purpose beyond game delivery and dispute resolution.

3.3 Technology & Infrastructure Partners

vcv99 uses third-party cloud hosting, content delivery, and cybersecurity providers to operate the Platform reliably and securely. These service providers may process your technical data (such as IP address and session data) as part of their service delivery. All such providers are bound by data processing agreements that restrict their use of your data to the performance of services for vcv99 only.

3.4 Legal & Regulatory Disclosure

vcv99 may disclose your personal data to law enforcement agencies, government bodies, or courts if we are required to do so by applicable law, a valid court order, or a lawful regulatory request. In such cases, vcv99 will disclose only the minimum data required to comply with the legal obligation and will, where legally permitted, notify you of such a disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of vcv99's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result from it, with reasonable advance notice.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow the website to recognise your device across sessions, store your preferences, and collect usage data. vcv99 uses both first-party cookies (set directly by vcv99) and limited third-party cookies (set by our integrated service providers).

4.2 Categories of Cookies Used by vcv99

• Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your login session, remember items in your bet slip, and ensure secure payment flows. You cannot opt out of strictly necessary cookies without losing access to core Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use the Platform — which pages are visited most, where users drop off, and how quickly pages load. This data is used solely to improve Platform performance and user experience.
• Functional Cookies: These remember your preferences such as preferred language (English), display settings, and recently viewed games or sports markets, to provide a more personalised experience on return visits.
• Security Cookies: These support our fraud detection systems by helping identify unusual patterns of behaviour, such as logins from unfamiliar devices or locations, and flagging them for review before allowing sensitive account actions.

4.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your web browser's settings. Most modern browsers (Chrome, Firefox, Safari, Edge, and Opera) allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please note that disabling certain cookies may affect the functionality of vcv99, including the ability to stay logged in or access live game features.

5. Data Security & Storage

5.1 Security Measures

vcv99 implements a multi-layered security architecture to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security measures include:

• TLS/SSL Encryption: All data in transit between your browser and vcv99 servers is encrypted using Transport Layer Security (TLS 1.2 or higher), indicated by the padlock icon in your browser address bar.
• Password Hashing: Passwords are never stored in plain text. vcv99 uses a strong cryptographic hashing algorithm with unique salts to ensure that even in the event of a data breach, your password cannot be recovered from the stored hash.
• Access Controls: Internal access to personal data is restricted by role-based access controls. Staff members can only access the minimum data necessary for their job function.
• Regular Security Audits: vcv99's infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Secure Data Centres: Your data is stored on servers located in secure data centre facilities with physical access controls, environmental monitoring, and redundant power supplies.

5.2 Your Responsibility

While vcv99 takes extensive measures to protect your data on our side, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, logging out of your account when using shared or public devices, and notifying vcv99 immediately if you suspect unauthorised access to your account.

6. Data Retention

vcv99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal obligations. The specific retention periods we apply are:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
KYC / identity documents	Duration of account + 5 years after closure	Anti-fraud, legal compliance
Transaction and payment records	7 years from transaction date	Financial record-keeping obligations
Gameplay and betting history	Duration of account + 3 years after closure	Dispute resolution, responsible gaming
Customer support correspondence	3 years from last interaction	Quality assurance, dispute resolution
Technical and device data (logs)	13 months on a rolling basis	Security monitoring, fraud detection
Marketing consent records	Until opt-out + 1 year	Proof of consent

When personal data reaches the end of its applicable retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data (such as platform usage statistics) may be retained indefinitely as it cannot identify any individual.

7. Your Privacy Rights

As a user of vcv99, you have the following rights with respect to your personal data. vcv99 is committed to honouring these rights promptly and without undue burden on you.

7.1 Right of Access

You have the right to request a copy of all personal data that vcv99 holds about you. Upon receiving a verified access request, vcv99 will provide a summary of your data in a commonly used, machine-readable format within 7 business days. There is no charge for a reasonable access request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update most of your registration information directly through your account settings. For changes to your full name or date of birth — which require identity document verification — please contact [email protected].

7.3 Right to Erasure

You have the right to request that vcv99 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that we may be required by law to retain certain data (such as financial transaction records) for specified periods even after an erasure request, as described in Section 6. In such cases, we will delete all data that we are not legally required to retain.

7.4 Right to Restrict Processing

In certain circumstances, you may request that vcv99 restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified. During a period of restricted processing, vcv99 will continue to store your data but will not use it for any purpose other than storage and the resolution of your dispute.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted directly to another data controller where technically feasible.

7.6 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, vcv99 will cease all marketing processing immediately. See the opt-out instructions in Section 2 above.

7.7 Exercising Your Rights

To exercise any of the rights described in this section, please email [email protected] with the subject line "Privacy Rights Request" and specify which right you wish to exercise and the personal data concerned. To protect your privacy, we will verify your identity before processing any request. We aim to respond to all privacy rights requests within 7 business days of receiving a verified request.

8. Contact & Policy Updates

8.1 Privacy Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or vcv99's data practices, please contact our support and privacy team at:

Email: [email protected]
Subject line: Privacy Policy Enquiry
Response time: Within 1 business day (Bangladesh Standard Time, UTC+6)
Support hours: 24 hours a day, 7 days a week

8.2 Updates to This Privacy Policy

vcv99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players by email to their registered address at least 7 days before the updated Policy takes effect, and we will display a prominent notice on the Platform. The updated Policy will carry a new "Effective" date at the top of this page.

Your continued use of vcv99 after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you may close your account as described in the Terms & Conditions.

8.3 Children's Privacy

vcv99 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If we become aware that a user under 18 has provided personal data to vcv99, we will delete that data immediately and close the associated account. If you believe a person under 18 has registered on vcv99, please notify us at [email protected] so we can investigate and act promptly.